Every Duckbill member is unique, like you! We’re built for that. 

We're often asked about the boundaries of what our copilot team can and cannot do. We're self aware, so let’s dive into what we're not best at. 😉

Is there anything you can’t do?

In-person tasks:

Our dedicated, remote copilots handle a multitude of tasks. But there are some requests, such as tasks that require being in-person and onsite, that we’re not equipped to execute. Instead, we will find someone who can. While we can't wrap your holiday gifts, we will find someone who will, still to your (and our) standards.

Complex tasks that would typically require a professional to complete:

While our copilots excel at personal tasks, some highly specialized tasks may be better suited for a pro. For example, we can’t prepare wills for you, we can’t do your taxes, create a complex travel itinerary, sell your house or car, project manage your home reno, or plan out a full-on wedding. But, we can find, vet and connect you with the right professionals to get  it done. (We know the best lawyers, accountants, travel agents, realtors, contractors and wedding planners.)

We're also not set up for advanced database, spreadsheet, or email management.

Your job, or your homework, your money, or your relationships!

‍Sadly, we’re not set up to support your business or do your job for you, and please don’t ask us to do your homework! This includes design and content creation. If you need referrals to freelancers, full service agencies, or tutors, we’ve got you covered.

Debt collection or relationship mediation are beyond our capabilities, as well. We're not able to manage online sales (on eBay, Poshmark, etc) but we'll give you tips to make the most of your items.

‍Explicit, illegal or unethical asks

If it’s against the law or moral code, we can’t touch it. We can’t handle sensitive, HIPAA-protected medical data, or procure illegal substances. We may refuse to handle explicit, violent, or otherwise graphic content. We also cannot impersonate you to do these tasks (or anything else, at that). 

Large transactions

We’ll execute transactions on your behalf up to a limit of $2,500. For anything over that amount, we’ll still do the legwork up to the final checkout step, but you will have to complete the transaction. We’ll do the research, find options, and give you all the information you need to take it to the finish line. Additionally, we reserve the right to decline, at our discretion, to execute international (i.e. non-$US or US based) transactions, but we’ll always work with you to find the easiest way to do it yourself.

‍Work in a mutually disrespectful space

Our community of members and copilots both are without doubt Duckbill’s greatest strength, and we will work hard to make sure that this remains a positive, helpful, valuable and mutually respectful environment. We reserve the right to remove individuals from the community if they don’t meet these standards. Should we not be able to fulfill a request or continue a membership for whatever reason, we will let you know through messaging in the app or directly to your email address on file.

Sensitive Tasks

Medical appointments or interactions with your credit card provider can sometimes be tricky due to security protocols like 2FA. We also may have trouble logging into your social media accounts — these providers all have your security in mind, just like us. But don’t fret; we have systems locked down! We’re always ready to loop you in at critical junctures to ensure everything flows smoothly while still taking the task off of your plate.

Providing recommendations or vetting candidates for childcare, caregiving and unofficial transportation coordination are also out of scope, for you and your families safety.

We're not able to provide medical advice, diagnosis, make recommendations for medical or weight loss products, or service emergency tasks, but we're here to put your health first and make sure you have a support team for preventative and reactive care.

Political Lobbying

We cannot engage in political lobbying or advocacy on your behalf. This includes contacting government officials, campaigning for specific legislation, or attempting to influence political decisions. However, if you need information on how to engage with the political process yourself or would like to be connected with professionals who specialize in this area, we’re happy to assist.

If you’re not sure whether we can do something, ask us! If we can’t, we’ll let you know, and more often than not, find alternative solutions for you! When in doubt, just try us.